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集思广益提服务 拓宽思路促提升——卓越班组召开服务质量提升攻坚会议
浏览次数:  发布时间:2020-11-13  返回

为(wei)进一步(bu)提高机上配(pei)餐服(fu)务(wu)(wu)质(zhi)量(liang)(liang)(liang),提升班组成(cheng)员责任意识(shi)和业务(wu)(wu)技能,强素质(zhi)树(shu)形(xing)象提服(fu)务(wu)(wu)塑(su)品牌,11月3日至(zhi)4日,大赢家(jia)电(dian)玩登录(lu)汉莎航食公司(si)卓越班组召开了服(fu)务(wu)(wu)质(zhi)量(liang)(liang)(liang)提升攻坚会议,传达学习党(dang)的十九届五中全会精神,全面总结前(qian)三季度班组工(gong)作(zuo),对标服(fu)务(wu)(wu)质(zhi)量(liang)(liang)(liang)评价(jia)指(zhi)标,梳理服(fu)务(wu)(wu)亮(liang)点和规律特点,找差距寻(xun)不足(zu),集(ji)思广益,共话服(fu)务(wu)(wu)质(zhi)量(liang)(liang)(liang)提升。

自冬春(chun)航班(ban)(ban)换季以(yi)来,公司配餐(can)保障业务(wu)(wu)日趋(qu)繁(fan)忙,卓越班(ban)(ban)组(zu)(zu)瞄定(ding)(ding)(ding)高质(zhi)(zhi)量(liang)服(fu)(fu)(fu)(fu)务(wu)(wu)标准,细化(hua)、实(shi)化(hua)、具体化(hua)各项制(zhi)度(du)措(cuo)施,坚(jian)持(chi)安(an)全正(zheng)点(dian)和(he)(he)(he)真情(qing)服(fu)(fu)(fu)(fu)务(wu)(wu),优化(hua)保障流程和(he)(he)(he)人(ren)员(yuan)排(pai)(pai)班(ban)(ban),提(ti)(ti)(ti)(ti)(ti)升配送保障水平、保障能力(li)和(he)(he)(he)快速反应能力(li),力(li)促服(fu)(fu)(fu)(fu)务(wu)(wu)质(zhi)(zhi)量(liang)和(he)(he)(he)客(ke)户满意(yi)(yi)度(du)攀(pan)升。针对2020年第三季度(du)千万级机(ji)场测评结果(guo),公司形成(cheng)了服(fu)(fu)(fu)(fu)务(wu)(wu)质(zhi)(zhi)量(liang)优化(hua)完善措(cuo)施:一是牢固树立以(yi)安(an)全正(zheng)点(dian)和(he)(he)(he)服(fu)(fu)(fu)(fu)务(wu)(wu)质(zhi)(zhi)量(liang)取胜的(de)(de)(de)价值导向、服(fu)(fu)(fu)(fu)务(wu)(wu)理念和(he)(he)(he)工(gong)(gong)(gong)作制(zhi)度(du),坚(jian)持(chi)常态化(hua)疫情(qing)防控(kong)慎终如始,着力(li)提(ti)(ti)(ti)(ti)(ti)高班(ban)(ban)组(zu)(zu)成(cheng)员(yuan)的(de)(de)(de)责(ze)(ze)任意(yi)(yi)识(shi)、工(gong)(gong)(gong)作作风和(he)(he)(he)业务(wu)(wu)技能,不断完善服(fu)(fu)(fu)(fu)务(wu)(wu)质(zhi)(zhi)量(liang)管理体系(xi)建设。二是在(zai)细化(hua)服(fu)(fu)(fu)(fu)务(wu)(wu)流程上下工(gong)(gong)(gong)夫,建立健(jian)全班(ban)(ban)会(hui)制(zhi)度(du)、报告制(zhi)度(du),坚(jian)持(chi)实(shi)行(xing)(xing)首问责(ze)(ze)任制(zhi),明(ming)确岗(gang)位工(gong)(gong)(gong)作职(zhi)(zhi)责(ze)(ze),将(jiang)微笑服(fu)(fu)(fu)(fu)务(wu)(wu)、礼貌用语(yu)、提(ti)(ti)(ti)(ti)(ti)高提(ti)(ti)(ti)(ti)(ti)餐(can)准确率(lv)纳入加(jia)强(qiang)(qiang)(qiang)品牌(pai)建设、提(ti)(ti)(ti)(ti)(ti)升品牌(pai)文(wen)化(hua)、增(zeng)强(qiang)(qiang)(qiang)企业的(de)(de)(de) 核心(xin)(xin)竞争力(li)的(de)(de)(de)举措(cuo)中,增(zeng)强(qiang)(qiang)(qiang)班(ban)(ban)组(zu)(zu)成(cheng)员(yuan)的(de)(de)(de)主动(dong)服(fu)(fu)(fu)(fu)务(wu)(wu)意(yi)(yi)识(shi),改善服(fu)(fu)(fu)(fu)务(wu)(wu)态度(du),提(ti)(ti)(ti)(ti)(ti)高工(gong)(gong)(gong)作效(xiao)率(lv),坚(jian)决杜绝服(fu)(fu)(fu)(fu)务(wu)(wu)忌语(yu)和(he)(he)(he)“生、硬、冷、横、推”等不良现(xian)象。三是狠抓 安(an)全隐(yin)患排(pai)(pai)查治理,夯实(shi)安(an)全工(gong)(gong)(gong)作基(ji)础。“祸患常积于忽(hu)微”,安(an)全松懈是工(gong)(gong)(gong)作大(da)忌,要以(yi)如履薄冰、如临深(shen)(shen)渊的(de)(de)(de)心(xin)(xin)态,采取针对性措(cuo)施,严防麻痹大(da)意(yi)(yi);对标安(an)全风险源清(qing)单(dan),加(jia)大(da)排(pai)(pai)查力(li)度(du),全面(mian)盘点(dian)、查漏补缺;以(yi)新修订(ding)下发的(de)(de)(de)《温(wen)州龙(long)湾国(guo)际机(ji)场机(ji)坪运(yun)行(xing)(xing)管理规定(ding)(ding)(ding)》宣贯学习为(wei)契机(ji),将(jiang)“三基(ji)”建设落 实(shi)到日常保障的(de)(de)(de)每一个环节中。四是加(jia)强(qiang)(qiang)(qiang)诚信(xin)(xin)(xin)(xin)体系(xi)建设,提(ti)(ti)(ti)(ti)(ti)升班(ban)(ban)组(zu)(zu)成(cheng)员(yuan)的(de)(de)(de)诚信(xin)(xin)(xin)(xin)守信(xin)(xin)(xin)(xin)意(yi)(yi)识(shi),遇事多报告不隐(yin)瞒,班(ban)(ban)组(zu)(zu)要加(jia)强(qiang)(qiang)(qiang)诚信(xin)(xin)(xin)(xin)宣传,树立诚信(xin)(xin)(xin)(xin)信(xin)(xin)(xin)(xin)念,在(zai)班(ban)(ban)组(zu)(zu)营造良好的(de)(de)(de)诚信(xin)(xin)(xin)(xin)氛围。五(wu)是加(jia)强(qiang)(qiang)(qiang)自律(lv),养(yang)成(cheng)安(an)全习惯、提(ti)(ti)(ti)(ti)(ti)高安(an)全意(yi)(yi)识(shi)、筑牢安(an)全防线;大(da)力(li)弘扬工(gong)(gong)(gong)匠精神(shen),践行(xing)(xing)“三个敬(jing)(jing)畏”,凝聚共(gong)识(shi),将(jiang)敬(jing)(jing)畏生命,敬(jing)(jing)畏规章,敬(jing)(jing)畏职(zhi)(zhi)责(ze)(ze)的(de)(de)(de)深(shen)(shen)刻(ke)内涵根植于心(xin)(xin),融入于行(xing)(xing)。深(shen)(shen)入学习贯彻党的(de)(de)(de)十九(jiu)届五(wu)中全会(hui)精神(shen),把全会(hui)精神(shen)和(he)(he)(he)各项目标任务(wu)(wu)转化(hua)为(wei)班(ban)(ban)组(zu)(zu)全员(yuan)的(de)(de)(de)共(gong)同认(ren)识(shi)和(he)(he)(he)坚(jian)定(ding)(ding)(ding)行(xing)(xing)动(dong),多措(cuo)并(bing)举,用心(xin)(xin)保障,将(jiang)每一份餐(can)食和(he)(he)(he)机(ji)供品都融入温(wen)度(du),温(wen)暖送达(da),安(an)全到位,不断提(ti)(ti)(ti)(ti)(ti)升机(ji)组(zu)(zu)和(he)(he)(he)旅客(ke)的(de)(de)(de)满意(yi)(yi)度(du)。

  安(an)全(quan)(quan)(quan)无小事,防患于未然;服务无止(zhi)境,细微显真情(qing)。只(zhi)要我们每个人(ren)都(dou)兢兢业(ye)(ye)业(ye)(ye)站(zhan)好自己的一班岗,牢(lao)牢(lao)守住安(an)全(quan)(quan)(quan)底线,安(an)全(quan)(quan)(quan)保障(zhang)链(lian)条就(jiu)会(hui)顺畅高效(xiao),服务质量就(jiu)会(hui)不断提高。以(yi)梦为马,不负韶华,冲刺四季度,奋(fen)战全(quan)(quan)(quan)年红,时(shi)不待(dai)我,只(zhi)争朝夕。(食品/石正龙)

 

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